How to Get Started with Your Lottostar Account

If you’re ready to play LottoStar, the first thing you need is a working account. The process is easy and only takes a few minutes. Below you’ll find the exact steps to sign up, verify your identity, and keep your account safe.

Step‑by‑step sign‑up

Open the Lottostar website or download the app from your phone’s store. Click the “Register” button and fill in your name, email, mobile number, and a strong password. Make sure the email you use is one you can check regularly – Lottostar will send a verification link there.

After you submit the form, check your inbox and tap the link. This confirms your address and unlocks the next stage. If you can’t find the email, look in the spam folder or request a new one from the login page.

Identity verification (KYC)

South Africa requires all gambling sites to verify who you are. Lottostar asks for a copy of your ID, a proof‑of‑address document (like a utility bill), and a selfie holding the ID. Upload each file in the “Verify Account” section – the portal accepts JPG, PNG, or PDF.

Most users get approved within an hour, but if something is missing, you’ll get an email telling you what to fix. Keep the documents clear and legible; blurry scans are the most common cause of delays.

Once verified, you’ll see a green tick next to your profile name. That means you can deposit, play, and withdraw without any extra hurdles.

Logging in and using the app

To log in, enter the email and password you set during registration. If you forget your password, click “Forgot password” and follow the reset link sent to your email.

The app works the same as the website but is faster for on‑the‑go play. After you log in, the home screen shows your balance, recent tickets, and a shortcut to the verification page if you haven’t finished it yet.

Keeping your account safe

Use a unique password that mixes letters, numbers, and symbols – never reuse passwords from other sites. Turn on two‑factor authentication (2FA) in the security settings; Lottostar sends a code to your phone every time you log in from a new device.

Never share your login details with anyone, even if they claim to be a support agent. Real Lottostar support will never ask for your password.

Troubleshooting common issues

If you can’t log in, double‑check that you’re using the correct email. A common mistake is typing the wrong domain (e.g., using "lottostar.com" instead of "lottostar.co.za").

Account lockouts happen after too many failed attempts. In that case, use the “Reset password” link or contact support via live chat – they’ll verify your identity and unlock the account.

Deposits that fail are often due to mismatched names on your payment method and your Lottostar profile. Make sure the name on your bank card matches the name you entered during registration.

With these steps you should be ready to enjoy LottoStar’s games without hassles. Your account is now set up, verified, and secure – go ahead and place your first ticket!